Centra Connectivity Tips

NOTE: Running other applications while in a Cooperative Conversation can slow the session down.

If you:
Receive a "Page Not Found" error:

• Make sure you have the correct Web address (URL) and that you typed the address correctly.
• Confirm the URL with your Centra or IT Administrator.

Access the Centra Welcome page but cannot log in:

• Make sure that you are typing your login name and password correctly. Note: Passwords are case sensitive.
• Verify that you have a Centra user account.
• Or click the Forgot my password link (if it is available) and follow the instructions.

Access the Centra Home page (My Schedule page) but cannot find the session:

• Click the Past or Ongoing tabs to check if the session has already occurred or is ongoing.

Click the Attend or Lead link, but the Centra client does not launch:

• A "login ID already in use" message indicates you are already attending the session on another PC, using the same ID as another user, have another version of the client open, or clicked the Attend link more than once.
• If you see the Centra Setup window, follow the instructions in the window to install the client. If you see this window more than once, you may be attending the session on a different server. Or, if you have cookies disabled in your browser, enable them to avoid seeing this window every time you attend a session.
• If none of the other solutions apply, restart the PC.

Have trouble connecting to the Session or Centra server:

• Close all other applications on your computer or reboot your machine.

Connecting a Headset, Speakers or Microphone

Using audio in a Centra session requires a headset/microphone or a separate microphone and speakers.

1. Locate the icons for microphone and speaker on the plugs of your headset.
2. Match the icons on the plugs to the jacks on your computer.
   The microphone jack may have the word "mic," or a picture of a microphone.
   The speaker jack may have the word "out," or a picture of a speaker.
3. Plug the headset/microphone or a separate microphone and speakers to the computer.
4. Make sure the volume control on your computer is turned up.
5. In session, test your audio with the Centra Audio Wizard.

If you continue to have problems contact your support specialist.